PRIVACY POLICY

Privacy Policy

Effective Date: 5 May 2025

My Vital Cycles® (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store, and disclose personal information when you use our website and services.

1. What Information We Collect

We collect the following types of personal information from users:

Name
Email address
Login credentials (e.g. username and password)

In addition, we may collect non-identifiable technical information such as:

IP address
Browser type and device
Pages visited and time spent on the site
Referring websites

2. Why We Collect Your Information

We collect personal information to:

Create and manage your user account
Provide secure login access to the website
Communicate with you about our services, updates, or educational content (if you opt in)
Improve website performance and user experience
Respond to your inquiries or support requests

We do not sell or share your personal information for marketing purposes.

3. How We Collect Your Information

Personal information is collected directly from you when you:

Register for an account
Subscribe to our mailing list
Contact us via forms or email

Non-identifiable data may be collected automatically through cookies and third-party analytics tools.

4. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure. These measures include:

Secure servers and encrypted transmission protocols (e.g. HTTPS)
Password protection and access controls
Regular security monitoring and software updates

Only authorised personnel have access to your data, and we retain information only for as long as necessary for the purposes outlined in this policy.

5. Accessing and Correcting Your Information

You have the right to access the personal information we hold about you and to request corrections if you believe it is inaccurate or out of date.

To make a request, please contact us using the details below. We may need to verify your identity before responding.

6. How You Can Opt Out or Delete Your Account

You may unsubscribe from emails at any time by clicking the “unsubscribe” link in our messages.

If you wish to delete your account or request that we erase your personal information, please contact us at the email below. Note that some information may be retained for legal or administrative purposes.

7. Third-Party Services

We may use third-party service providers for website hosting, analytics, or email communications. These providers are required to comply with privacy laws and are only given access to information necessary to perform their services.

8. Cookies and Analytics

We use cookies and similar technologies to improve website performance, gather usage statistics, and tailor content. You can disable cookies through your browser settings, though this may affect some functionality.

9. Children’s Privacy

Our website is intended for general education and may be accessed by young people. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected such information, please contact us.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify users of any significant changes via the website or email. Please check back regularly to stay informed.

11. Contact Us

If you have any questions related to our Privacy Policy, please use the contact form and tick "Something else".